Privacy Policy

At VoisHelp, we value the privacy of your personal data. This privacy policy explains how we process personal data collected through our website (voishelp.com) and the services we offer. It has been prepared in compliance with applicable data protection legislation, including the Turkish Personal Data Protection Law (KVKK) and GDPR where applicable.

The data controller of your personal data is VoisHelp. Our contact details: Address: Kızılay Mahallesi, Atatürk Bulvarı No: 45, Çankaya, Ankara Email: info@voishelp.com Phone: +90 850 303 2913

We may collect the following data through contact forms, demo requests, and service applications: • Name, surname • Email address • Phone number • Company name and position • Message content Website usage data: IP address, browser type, page view information (for analytics purposes).

Your personal data is processed for the following purposes: • Responding to your contact requests • Providing service offers and consultancy • Customer relationship management • Improving website performance • Fulfilling legal obligations

Under KVKK Articles 5 and 6: • Your explicit consent • Performance of contract • Legitimate interest • Legal obligation For cookies, you may also give consent in your browser settings.

Your personal data may be shared with third parties only in the following cases: • Our service providers (hosting, email, analytics) – under contractual confidentiality obligations • Legal requirements (court order, official request) • Cases where your explicit consent exists If your data is not transferred abroad, this is stated; if transferred, appropriate safeguards under KVKK Article 9 are obtained.

Your personal data is retained for the period required by the processing purpose and in compliance with legal retention obligations. • Contact records: Up to 2 years (deleted if not requested) • Customer contract data: Contract term + 10 years • Cookie/analytics: Up to 14 months At the end of the period, data is deleted or anonymized.

Under KVKK Article 11, you have the right to: • Learn whether your personal data is being processed • Request information if it has been processed • Learn the purpose of processing and whether it is used accordingly • Know the third parties to whom data is transferred domestically or abroad • Request correction if processed incompletely or incorrectly • Request deletion or destruction under KVKK Art. 7 • Object to automated analysis resulting in a disadvantage • Claim compensation if you suffer damage due to unlawful processing You may submit your requests to info@voishelp.com. A response will be provided within 30 days at the latest.

We implement technical and organizational measures to protect your personal data: encrypted communication (HTTPS), secure server infrastructure, access restrictions, and regular security assessments.

Our website uses cookies to improve user experience and for analytical purposes. Essential cookies are required for site functionality. You may consent to or reject other cookies in your browser settings.

We may update this privacy policy from time to time. Significant changes will be announced on this page and, where appropriate, by email. By continuing to use our services, you accept the updates.

For questions about our privacy policy or your personal data: Email: info@voishelp.com Phone: +90 850 303 2913 Address: Kızılay Mahallesi, Atatürk Bulvarı No: 45, Çankaya, Ankara